Our Commitment

At Opal Physiotherapy and Health Clinic, we prioritize the principles of integrity, trust, respect, and the protection of personal information. As part of our commitment to safeguarding privacy, we adhere to British Columbia’s Personal Information Protection Act (the “Act”) and other applicable privacy laws.

Definitions

• Business contact information: Information that enables an individual to be contacted at work, including name, title, business address, telephone number, fax number, and email address.
• Employee personal information: Personal information about an employee collected, used, or disclosed solely for purposes reasonably required to establish, manage, or terminate an employment relationship. This does not include business contact information.
• Personal information: Information that personally identifies an individual. It does not include business contact information or work product information.
• Work product information: Information prepared or collected by an individual or group as part of employment or business responsibilities.

Responsibility

We are responsible for personal information under our control, even if it is not in our possession. We have developed policies and procedures to handle the proper collection, use, and disclosure of personal information.

Purposes

We collect personal information for the following purposes:

• To personalize your experience on our website.
• To communicate with you individually.
• To facilitate navigation throughout our website using Google Analytics.
• To selectively send communications that may interest you, electronically or otherwise.

Consent

We require consent to collect, use, or disclose personal information. Unless required by law or otherwise authorized by the Act, we will not use or disclose personal information for new purposes without obtaining consent. Generally, we seek consent at the time we collect the information. You may withdraw or refuse consent by providing reasonable notice, subject to any legal or contractual restrictions. We will inform you of any consequences of withdrawing consent.

Unsubscribe Policy

If you no longer wish to receive emails from us, reply to any email with the subject line “UNSUBSCRIBE.”

Collection

We collect personal information for identified purposes through lawful means and do not collect it indiscriminately. We strive to collect information directly from individuals unless authorized to collect from third parties or otherwise permitted by the Act. Your browser may create a “cookie,” a small file stored on your computer that contains a unique session identification number used to personalize your experience.

Aggregate Information

We collect certain aggregate information, such as IP addresses and browser types, for system administration and to gather broad demographic information. This data helps us diagnose server issues and administer our website. None of this information is connected to personal information.

Use of IP Addresses

IP addresses are collected for system administration and reporting aggregated information. We do not link IP addresses to anything personally identifiable. However, we may use IP addresses to identify a client if necessary to enforce compliance with our terms of service or to protect our website.

Use, Disclosure, Retention

We use and disclose personal information only for the purposes for which it was collected. We do not sell, rent, loan, trade, or lease personal information. Personal information is retained only as long as necessary to fulfill the stated purposes and is subsequently destroyed, erased, or made anonymous.

Accuracy of Personal Information

We strive to ensure that the personal information under our control is accurate and complete. You may request corrections to your personal information. If a correction request is rejected, we will note the request and the rejection in your file.

Safeguarding Personal Information

We protect personal information under our control against risks such as loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction using appropriate security safeguards.

Access

We will provide access to personal information in our possession within 30 days of reasonable written notice. We reserve the right to charge a reasonable fee for access requests. If we refuse access, we will provide written reasons and inform you of available recourse.

Complaints

If you have complaints regarding how we handle personal information, you may file a written complaint containing necessary contact details. We will acknowledge receipt, investigate, and notify you of the outcome. If unresolved, you may seek redress with the British Columbia Information Privacy Commissioner.

Links to Other Sites

Our website may link to other websites with different privacy policies. We are not responsible for the content or privacy practices of these sites.

Children’s Privacy

We are committed to protecting children’s privacy. Therefore, we recommend that children obtain parental permission before sending personal information online.

Revisions Policy

We reserve the right to make changes to this policy. Changes become effective 30 days following notice.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at [email protected].